Returns
If it isn't right, we'll make it right.
We want you to love what we make. If something isn't right, tell us and we'll help.
At a glance
Returns at a glance
- Return window
- 14 days from delivery
- Condition
- Unused, unwashed and with its tag
- Not returnable
- Custom and personalised pieces, gajras worn at events, unless they arrive faulty
- Faulty or damaged
- We repair, replace or refund, and cover the return postage
- Refunds
- To your original payment method; cash on delivery orders by bank transfer or mobile wallet
How to start a return
- Email us or message us on WhatsApp within 14 days of delivery with your order number and what you'd like to return.
- We'll reply with the return address and any instructions.
- Pack the piece carefully and send it with tracking. Unless the item is faulty, return postage is paid by you.
Refunds
Once your return reaches us and we've checked it, we refund the item price to your original payment method. For cash on delivery orders we refund by bank transfer, JazzCash or Easypaisa. Depending on your bank or wallet, the money can take a few working days to appear.
Exchanges
Need a different size cardigan or another colour? Tell us when you get in touch and we'll swap it once the original is back with us, subject to availability.
Faulty or damaged items
If your piece arrives damaged or a seam gives way, send us a photo within 14 days of delivery. We'll repair, replace or refund it and cover the postage.
Returns questions
Still wondering?
Still curious? We reply within a day.
Ask the makers about sizes, colours, custom orders or delivery to your country.
Can I return a custom piece?
Custom and personalised pieces are made just for you, so we can't take them back unless they arrive faulty. We always confirm colours, size and price with you before we start stitching.
Who pays for return postage?
If the item is faulty or we sent the wrong piece, we do. For change-of-mind returns, return postage is paid by you.
How long do refunds take?
We refund as soon as your return reaches us and has been checked. Your bank or wallet may take a few working days to show it.
More help: shipping, the care guide and every question we’ve been asked.
Need help with an order?
Message us with your order number and we'll reply within one working day.