Help
Questions, answered.
Everything you need to know about our handmade pieces, delivery, payments and care.
All questions
Still curious? We reply within a day.
Ask the makers about sizes, colours, custom orders or delivery to your country.
Are Crochit products really handmade?
Yes. Every Crochit piece is crocheted by hand, stitch by stitch, by our makers in Pakistan. Nothing is machine-knitted, so each item has small, unique variations.
Do you ship internationally?
Yes, Crochit ships worldwide. Orders within Pakistan arrive in 2–4 business days, the UK in 6–9, Europe in 7–10, and the United States and other countries in 7–12 business days. Every parcel is tracked.
Which currency will I pay in?
Prices are shown automatically in your local currency: Pakistani rupees (PKR) in Pakistan, euros (EUR) in Europe, pounds (GBP) in the United Kingdom, and US dollars (USD) in the United States and all other countries. You can change the currency at any time from the menu.
Can I order a custom colour or size?
Yes. Most bags, cardigans, gajras and bouquets can be made in your choice of colours and sizes. Use the custom order studio or message us, and we will confirm the price and timeline before we start stitching.
How long does a made-to-order piece take?
Made-to-order pieces are usually stitched and shipped within 5–10 days, depending on size. A gajra takes about 3 hours of work; a large wall hanging can take 18 hours or more.
How do I care for crochet items?
Hand-wash in cool water with a mild detergent, press out the water gently without wringing, and dry flat in the shade. Crochet flowers and gajras only need a light dusting.
Are your baby cardigans safe for newborns?
Our baby cardigans use soft, breathable milk-cotton yarn that is gentle on sensitive skin. Buttons are hand-sewn and double-checked, and we offer button-free ties on request.
Do crochet flowers and gajras last?
Yes. Crochet bouquets and gajras never wilt, fade slowly and keep their shape for years, which makes them popular for weddings, mehndi, Eid and as lasting gifts.
Can I pay cash on delivery?
Yes, for orders delivered in Pakistan. Choose cash on delivery at checkout and pay the courier in rupees when your parcel arrives. Cash on delivery isn't available for international orders.
Can I pay with JazzCash or Easypaisa?
Yes. In Pakistan you can pay with your JazzCash or Easypaisa account on their own secure payment page, and you'll come straight back to your order once the payment goes through. We never see your wallet PIN.
How do I pay by bank transfer?
Bank transfer is available wherever you are. Choose it at checkout and we'll show our account details, with your order number as the payment reference. Send us the receipt by email or WhatsApp and we'll start on your order as soon as the transfer arrives.
Can I pay in a different currency?
You pay in the currency of your region: rupees in Pakistan, euros in Europe, pounds in the United Kingdom and US dollars everywhere else. We set each price ourselves rather than converting on the fly, so the price you see at checkout is the price you pay us. Your bank may add its own fees, and taxes or duties may apply on delivery for international orders.
More help: shipping, returns and the care guide.
